Activate or renew your offline license

The License Configuration wizard in the System Settings tool enables you to manage your license. Your customer license is by default an online license. The validity is calculated based on your existing subscription period and payment terms + 30 days. The validity is automatically updated when the next subscription period starts. However, configuring an offline license requires different steps and a renewal after one year.

Prerequisites

  • You are a customer of Neptune Software.

  • You have requested and received an offline license file from Neptune Software.

Procedure

  1. In the Cockpit, go to System Settings.

  2. Select the License tab.

  3. Select Edit.

  4. Select Manage License.

    Result: The License Configuration wizard opens.

    Any license change will trigger a server restart.

  5. In step 1, confirm the note by selecting Step 2.

  6. In step 2, Online License is active by default.

    Changing the license type will immediately clear all active licenses in the system.

    Change the license type and select Offline License and confirm by selecting Step 3.

  7. In step 3, select Upload File and choose the license file you have requested and received from Neptune Software. Confirm the warning by selecting Continue and select Step 4.

    Result: You are about to trigger the activation process. The resulting activation file will be valid for only 5 minutes.

  8. In step 4, choose one of the following options.

    1. Scan the activation QR code.

    2. Select the activation link.

      Result: The activation file will be offered for download.

  9. Save the activation file in an appropriate location and confirm by selecting Step 5.

  10. In step 5, select Upload File and choose the activation file you have just downloaded and confirm by selecting Save and Restart.

Result

The server is restarting and activating the license.

To make sure the system is fully operational, wait until the System Settings tool is reloaded.

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